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PatientGO

Case Study

Clinical trial management software, with an app for patients, driving trial retention upwards
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We built and support a full patient management

system

and mobile app to keep patients engaged

Having worked with Illingworth Research Group for over 4 years, we are an embedded resource and full team extension to their core service offering; Patient Concierge Services.

Our team of analysts, technology leaders, engineers and developers provide ongoing development and support of a full-suite back office system that keeps the engine of clinical trials turning.

This allows the team at IRG to focus on what they do best, care for and look after patients.
1
Complete patient, site & visit management portal
1
Compliant and regulatory data management
1
Mobile app for patient engagement
1
Platform available in over 29 languages
1
Over 7 external systems plumbed into a central place
A heavily regulatory industry requires a compliant and bullet proof system
To say we’re proud of what we do for IRG is an understatement. Not only have we taken pain away from their internal teams, we are also making the lives easier for patients with ultra-rare diseases, and helping new drugs and treatments get on the market.
PROBLEM #1
The clinical trial process is complex
PROBLEM #2
The system has to automate multiple tasks
PROBLEM #3
Regulatory processes are restrictive
PROBLEM #4
Over 8 different user types need access
PatientGO

01

Integrated team dynamics

By integrating our analysts and project managers into their business, we became domain experts in their space. This means we can prescribe solutions to problems they didn’t know could be solved.

By integrating our analysts and project managers into their business, we became domain experts in their space. This means we can prescribe solutions to problems they didn’t know could be solved.

02

Process heavy, everywhere

Given the nature of clinical trials, there is a lot of paperwork, reporting and checking of things. We managed to automate a lot of systems saving time and energy in all departments.

Given the nature of clinical trials, there is a lot of paperwork, reporting and checking of things. We managed to automate a lot of systems saving time and energy in all departments.

03

Solution architecture

Carefully architected data structures, access rights and controls were put in place to manage auditability and compliance.

Carefully architected data structures, access rights and controls were put in place to manage auditability and compliance.

04

Multi-role multi-rights access

From patients, to sponsors, to travel organisers, logistics teams, research nurses ground transportation and re-payment vendors. Everyone needs something from this system!  We delivered.

From patients, to sponsors, to travel organisers, logistics teams, research nurses ground transportation and re-payment vendors. Everyone needs something from this system!  We delivered.

PatientGO mockups
SourceGO mockups
An image displaying PatientGO logo and mobile app
PatientGO
PatientGO

What does

the client

think?

When I started out it was massively overwhelming but when I found Tappable everything fell into place. Tappable are phenomenal at what they do. I'm so pleased I found them and Sam picked up the phone that day.
Phil Simms
Chief Information Officer
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