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Veva
Veva

Case Study

A mobile app that controls electric vehicle home chargepoints
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A mobile app to

control

it all

When EM Lite approached us to build a mobile app to control their innovative new EV Chargepoint for homes, we couldn’t wait to get started.

The app needed multiple user types, one for the installers to get it up and running through internal configurations, and then for the home owners to control their chargepoint.

We needed to work with internal IT and product teams, as well as 3rd-party suppliers for specific parts of the system.

The charge point has no screen, so it had to be done right.  
1
Manage charging schedules
1
Multiple user/car access
1
Cost tracking and spend analysis
1
Home WiFi configuration
1
Control your chargepoint from anywhere in the world
1
Installer mode, and customer mode in one app
With edge cases and ‘what ifs’ all over the potential solution, careful consideration was needed to cater for all scenarios without the sacrifice of poor usability (and UX)
A deep analysis of the system uncovered multiple dependencies and use cases, a carefully constructed product plan was designed and user-tested before development started.
PROBLEM #1
What if there was no WiFi at point of installation
PROBLEM #2
3rd party installers need to operate without training
PROBLEM #3
Multi user, multi car, multi charger considerations
PROBLEM #4
Software and hardware being developed together
veva

01

Smart detection of connectivety

Any time the chargepoint isn’t connected to the WiFi, users are carefully instructed how to connect to the hardware via a wifi hotspot locally to set it up without the need for the installer or customer support.

Any time the chargepoint isn’t connected to the WiFi, users are carefully instructed how to connect to the hardware via a wifi hotspot locally to set it up without the need for the installer or customer support.

02

Intuitive installation guide

Installers are guided through the set up process, initiating the crucial settings to set and test against the correctly installed chargepoint and configuration with the home electric setup.

Installers are guided through the set up process, initiating the crucial settings to set and test against the correctly installed chargepoint and configuration with the home electric setup.

03

Easy user management

Users can configure different cars and charging cycles specific to their needs, with multiple users accessing specific data relevant to them and their vehicle, from single or multiple home chargepoints.

Users can configure different cars and charging cycles specific to their needs, with multiple users accessing specific data relevant to them and their vehicle, from single or multiple home chargepoints.

04

Team integrations

Closely integrated with internal teams, and protoype hardware, we perfected a system for all stakeholders that kept everyone moving forward without interruption .

Closely integrated with internal teams, and protoype hardware, we perfected a system for all stakeholders that kept everyone moving forward without interruption .

What does

the client

think?

Tappable delivered. Katie led the project brilliantly working alongside our internal team and partners, and from design to development and testing it was so painless
Richard
EM-Lite
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