Problems
A few problems we needed to solve:
- What if there was no WiFi at point of installation
- 3rd party installers need to operate without training
- Multi user, multi car, multi charger considerations
- Software and hardware being developed together
1) Smart detection of connectivity
Any time the chargepoint isn’t connected to the WiFi, users are carefully instructed how to connect to the hardware via a wifi hotspot locally to set it up without the need for the installer or customer support.
2) Intuitive installation guide
Installers are guided through the set up process, initiating the crucial settings to set and test against the correctly installed chargepoint and configuration with the home electric setup.
3) Easy user management
Users can configure different cars and charging cycles specific to their needs, with multiple users accessing specific data relevant to them and their vehicle, from single or multiple home chargepoints.
4) Team integrations
Closely integrated with internal teams, and protoype hardware, we perfected a system for all stakeholders that kept everyone moving forward without interruption .
What does the client think?
« Tappable delivered. Katie led the project brilliantly working alongside our internal team and partners, and from design to development and testing it was so painless »
