Problems
A few problems we needed to solve:
- Integration with Hardware
- Changes of behaviour in users
- Compliant and regulated processes
- Demanding a high success from pilot
1) Seamless integration
Working with the hardware manufactures we created a simple process for implementation and rapid prototyping.
2) Nurse interviews
Multiple workshops with key user groups led us to a place where the product will be used, without the need for training.
3) Auditable reporting
Each use of the Voice-Care system resulted in compliance reports fed directly to a back office system.
4) Successful pilot
Extra time was taken on-site and in testing/validation to ensure the success of the trials.
What does the client think?
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